Customer Satisfaction Survey

We would like to invite you to participate in our survey, which should take about 2-3 minutes to complete.
This survey seeks your feedback on the service experience with TAFEP.
Your feedback will be kept confidential and only aggregated results will be used. Individual respondents will not be identified.

Name

Please enter text only.

Contact Number

Please enter an 8 digit phone number.

Email address (Optional)

Please enter a valid email address.

I interacted with TADM/TAFEP as an/a

Employer/Company Representative

Local Employee/Worker

Foreign Employee/Migrant Worker

Please select an option.

Did you file/enquire a claim or was a claim filed against you?

I filed/enquired a claim (Claimant)

A claim was filed against me (Respondent)

Please select an option.

Case Reference No (Optional)

You were served by/at (Officer Name/Team/Service)?

Please enter text only.

You were served on?

Please enter a valid date.

😄=Very Satisfied

😊=Satisfied

😐=Somewhat Satisfied

🙁=Somewhat Dissatisfied

😞=Dissatisfied

😠=Very Dissatisfied

How would you rate your overall experience with TADM/TAFEP?

😄

😊

😐

🙁

😞

😠

Please select an overall experience.

How would you rate your experience with the officer?

😄

😊

😐

🙁

😞

😠

Please select a rating.

What is the reason for being dissatisfied? (You may select more than one)

Delay in replies Speaking too fast and not showing empathy Unclear in explaining (for eg used too many jargons) Does not understand your needs and address your queries Others, please specify

Please specify other reason.

Please select at least one reason.

What is the reason for being satisfied? (Please select at least one from below)

Processes your request efficiently Speaks at moderate pace and objective in addressing your issues Professional, provide clear information and offer alternatives/options Understand your needs and addresses all your queries Others, please specify

Please specify other reason.

Please select at least one reason.

Thinking about your experience interacting with TADM/TAFEP as a whole, do you have any other feedback on TADM/TAFEP's process (e.g., experience that delighted you or suggestion for improvement?)

Please enter text only.

We may conduct focus group sessions to discuss areas that impact customers' satisfaction. Do you wish to participate in these focus group discussion?

Yes

Please select an option.